Below, we have outlined the types of fees that may apply to your customers. The actual fees that we are charging you are viewable in the Merchant Application Form.
There are 4 types of fees: a Load Fee, a Transaction Fee, a Refund Fee, and a Failed Payment Fee (where applicable). They can all be configured to be paid by the customer or the merchant. Only a “transaction fee” will be charged for the standalone payment collection.
| FEE | APPLICATION | PAYMENT CONFIGURATION |
| Load Fee | This is applied when a new customer is loaded into the Ezypay system. The Load Fee will be incurred on the first successful debit. | Merchant Configurable: Can be Customer Paid or Merchant Paid |
| Refund Fee | This is applied when the merchant processes a refund, returning the money to a customer. | Merchant Configurable: Merchant Paid |
| Transaction Fee | A Transaction Fee is charged for each payment processed through Ezypay. Depending on your agreement with Ezypay, transaction fees may be configured as a fixed amount, a percentage of the transaction value, or a combination of both. Transaction Fees may apply to:
|
*Merchant Configurable: Can be Customer Paid or Merchant Paid |
| Failed Payment Fee | This is applied when a customer’s debit has failed. This is applied to every failed debit attempt. | Merchant Configurable: Can be Customer Paid or Merchant Paid |
*Australian merchants – Card Transaction Fees
This article provides a general overview of Ezypay fee types. If you are an Australian merchant, information relating to card transaction fees should be read together with the RBA Changes to Card Transaction Fees – Merchant FAQ, which contains the latest guidance relating to the RBA card surcharging reforms.
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