Failed Payment: What Happens and How to Fix It

What happens after a payment fails

After a customer encounters a failed payment, there are a few potential follow-up outcomes. Depending on your business setting with your chosen Partner and Ezypay, it could be one or a few of the following reasons:

1. The customer receives a Failed Payment Email Notification with a payment recovery link (also known as a PayNow link). The customer can then click on the link and make their payment using a credit/debit card.
2. If the customer's payment failed due to "Insufficient Funds", there will be an auto-rebill done by Ezypay, based on the rebill setting you had provided us. Should you wish to enquire about the rebill settings for your business, you may contact our Customer Support at help@ezypay.com
3. You may retry the payment from your end.
4. You may write off the invoice and make other arrangements to collect the payment.
5. You may mark the invoice as "paid" if you intend to collect the payment directly from the customer without going through Ezypay.
6. If no action is taken to recover the payment, the subscription may become inactive, stopping all future payments. 

How to fix a failed payment

After a customer encounters a failed payment, there are a few ways to recover or reactivate the billing, depending on your business setting with your chosen Partner and Ezypay.

1. The customer may use the PayNow link from the Failed Payment Email to make the payment.
2. The customer may wait for the next rebill (if scheduled).
3. You may retry the payment for the customer from your end.
4. You may write off the invoice and make other arrangements to collect the payment.
5. You may mark the invoice as "paid" if you intend to collect the payment directly from the customer without going through Ezypay.