It can be frustrating when you encounter failed payments while not knowing why. Here are a few ways for you to minimise the risk of failed payments and unnecessary charges. Ultimately, it is your bank that approves or rejects a debit attempt from Ezypay:
- Ensure that you have the funds in the accounts at least 1 day before the billing date. This is to ensure that when we attempt the payment, there will be no hiccups. Placing the funds in the account on the day of the billing may be too late, as our billing run may have already occurred.
- Ensure that the card details/bank account details, such as the card number, expiry date, and name on the card, are correct and up to date.
- If the card/bank account will be used for more than one person's payments, ensure this is communicated with the bank to avoid them from assuming it's a fraudulent/duplicate deduction.
- If you are using bank account debit for your payments, it is important to note that bank debits take 3 working days to process. Therefore, in those 3 working days, you will need to ensure the following:
- The funds remain in the account during the 3 working day processing period, even if the bank statement displays that the deduction has taken place. This is because the payment would still be floating from the bank's end until the processing period is over.
- Ensure there are enough funds in your account to cover other debits if any, on top of Ezypay's debit.
- Ensure that the bank details provided are for a bank account that allows direct debits, as some banks don't.
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