I have a charge from Ezypay on my bank account or card

I’m a customer of a business that uses Ezypay to collect payments, and I want to understand a charge on my account.

Understanding Payment Failures and Charges

Learn why a payment may have failed, what steps to take if it does, and how t...

Failed Payment Responses and What They Mean

Failed Payment: What Happens and How to Fix It

How to minimise the risk of failed payments

Payments and Billing

Find answers to common questions about your upcoming payments, billing schedu...

Can I Pay with E-Wallets like Apple Pay or Google Pay?

Ezypay Tap to Pay – Frequently Asked Questions (Customer Help Guide)

GCash Customer Guide

How to Check the Next Billing Amount and Details

How to Get Receipts or Tax Invoices for Your Payment

How to Update Your Payment Method Before a Scheduled Debit

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FAQ's and General Questions

I have a question that’s not listed here. How can I get help?

Ezypay Fee Types, Rates, and Common Questions

Ezypay Support Hours and Availability (by Time Zone)