Below, we have outlined the types of fees that may apply to your customers. The actual fees that we are charging you are viewable in the Merchant Application Form.
There are 4 types of fees: a Load Fee, a Transaction Fee, a Refund Fee, and a Failed Payment Fee (where applicable). They can all be configured to be paid by the customer or the merchant. Only a “transaction fee” will be charged for the standalone payment collection.
| FEE | APPLICATION | PAYMENT CONFIGURATION |
| Load Fee | This is applied when a new customer is loaded into the Ezypay system. The Load Fee will be incurred on the first successful debit. | Merchant Configurable: Can be Customer Paid or Merchant Paid |
| Refund Fee | This is applied when the merchant processes a refund, returning the money to a customer. | Merchant Configurable: Merchant Paid |
| Transaction Fee | This is applied on attempts to process a debit through Ezypay. This is applied to both successful and failed transaction attempts. | Merchant Configurable: Can be Customer Paid or Merchant Paid |
| Failed Payment Fee | This is applied when a customer’s debit has failed. This is applied to every failed debit attempt. | Merchant Configurable: Can be Customer Paid or Merchant Paid |
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