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I manage customer payments directly through the Ezypay Portal

I log in to the Ezypay portal <https://portal.ezypay/login> to set up and manage payments for my customers.

Billing & Payments
How to Change the Debit Amount and Billing Date for an Invoice
How To Create A Payment Plan
How To Delete A Payment Plan
Subscribe a Customer to a Payment Plan
Pausing A Subscription
How can a customer’s subscription be changed if they already have an existing subscription?
See all 14 articles

Failed Payments
Can Failed Payment Fees (FPF) Be Waived?
Differences Between a Failed Payment Fee (FPF) and a Late Payment Fee (LPF)
Failed Payment Responses and What They Mean
Failed Payment: What Happens and How to Fix It
How to minimise the risk of failed payments
How To Write Off A Failed Payment
See all 7 articles

Customer Management
How to Change the Primary Payment Method
How To Edit A Customer's Subscription
Can a customer have two or more subscription/plan attached to their profile?
User Management Guide – How to Deactivate Portal Users
How To Add A Customer Without Subscription
Can direct debits be set up as per the customers’ preference?

Settlement
Understanding How Weekly Settlements Work with Ezypay

Ezypay Fees & Pricing Configuration
Requesting a Review of Your Ezypay Fee Plan
How to Change Who Pays the Fees (Customer vs. Merchant)
Types of Fees Charged by Ezypay

General Items
Understanding Maximum Debit Value (MDV)
How can you improve your Collection Rate?
Visa & MasterCard: 8 Digit BINs extension
Reminder: Do not provide personal or sensitive business information to third parties
Learning about your Collection Rate
Handling Disputes and Chargebacks
See all 8 articles

Product Updates for the Ezypay Platform

Stay informed about the latest enhancements, new features, and improvements t...

Product Announcement - May 2025
Product Announcement - March 2025
Product Announcement - February 2025
Product Announcement - January 2025
Product Announcement - November 2024 (Part 2)
Product Announcement - November 2024
See all 9 articles

Support & Troubleshooting
User Management : How To Create Portal User
I Clicked on “Forgot Password” But Didn’t Receive the Reset Email – What Should I Do?
I Forgot My Password – How Can I Reset It?
Available Reports and Their Contents
Settlement Report Guides
Understanding Subscription Statuses
See all 8 articles