I manage customer payments directly through the Ezypay Portal
I log in to the Ezypay portal <https://portal.ezypay/login> to set up and manage payments for my customers.
Billing & Payments
- How to Change the Debit Amount and Billing Date for an Invoice
- How To Create A Payment Plan
- How To Delete A Payment Plan
- Subscribe a Customer to a Payment Plan
- Pausing A Subscription
- How can a customer’s subscription be changed if they already have an existing subscription?
Failed Payments
- Can Failed Payment Fees (FPF) Be Waived?
- Differences Between a Failed Payment Fee (FPF) and a Late Payment Fee (LPF)
- Failed Payment Responses and What They Mean
- Failed Payment: What Happens and How to Fix It
- How to minimise the risk of failed payments
- How To Write Off A Failed Payment
Customer Management
- How to Change the Primary Payment Method
- How To Edit A Customer's Subscription
- Can a customer have two or more subscription/plan attached to their profile?
- User Management Guide – How to Deactivate Portal Users
- How To Add A Customer Without Subscription
- Can direct debits be set up as per the customers’ preference?
Settlement
Ezypay Fees & Pricing Configuration
General Items
- Understanding Maximum Debit Value (MDV)
- Visa & MasterCard: 8 Digit BINs extension
- Reminder: Do not provide personal or sensitive business information to third parties
- How can you improve your Collection Rate?
- Learning about your Collection Rate
- Handling Disputes and Chargebacks
Product Updates for the Ezypay Platform
- Product Announcement - May 2025
- Product Announcement - March 2025
- Product Announcement - February 2025
- Product Announcement - January 2025
- Product Announcement - November 2024 (Part 2)
- Product Announcement - November 2024
Support & Troubleshooting
- User Management : How To Create Portal User
- How to Obtain an Active Customer Report
- I Clicked on “Forgot Password” But Didn’t Receive the Reset Email – What Should I Do?
- I Forgot My Password – How Can I Reset It?
- Available Reports and Their Contents
- Settlement Report Guides