Support & Troubleshooting

User Management : How To Create Portal User

This function empowers the designated individual to oversee the portal user for their business operations. Under this...

I Clicked on “Forgot Password” But Didn’t Receive the Reset Email – What Should I Do?

If you’ve requested a password reset but did not receive the reset email, here’s what you can do: 1️⃣ Check Your Emai...

I Forgot My Password – How Can I Reset It?

If you’ve forgotten your login password, the Ezypay Platform allows you to easily perform a self-service password res...

Available Reports and Their Contents

Ezypay provides various reports that can be downloaded from the platform, offering detailed insights into transaction...

Settlement Report Guides

The Settlement Report provides merchants with a detailed summary of payments that have been successfully settled by E...

Understanding Subscription Statuses

A subscription’s status reflects its current state in the billing lifecycle, from creation to cancellation or complet...

Understanding Invoice Statuses

Invoices go through different stages in the billing process, and their status provides a clear indication of where th...

Ezypay Support Hours and Availability (by Time Zone)

Ezypay offers support to merchants and their customers across multiple regions. Our Support team is available Monday ...