Understanding Invoice Statuses – Support Resources

Invoices go through different stages in the billing process, and their status provides a clear indication of where they stand at any given time. Each status reflects the outcome of payment attempts, processing progress, or any manual adjustments made.

By understanding these invoice statuses, stakeholders can better track payments, manage outstanding balances, and take appropriate actions when necessary. Below is a breakdown of the different invoice statuses and their meanings.

Invoice Status	Description
Failed	An invoice that has been updated to Failed due to one of these reasons: Attempted payment collection returned as failed and no further attempts were scheduled No attempted payment on due date because no payment method is linked A chargeback/dispute
Paid	An invoice with successful payment collection An invoice that has been marked as Paid due to external payment collected
Partially Refunded	A paid invoice for which has partial of its paid amount has been refunded
Pending	An invoice is scheduled for payment collection but… billing could not be processed, possibly because billing has been disabled for the merchant, or billing has yet to be processed for the day (pending billing to be run).
Processing	An invoice in which payment collection is currently in progress where its transaction has yet to be returned as success or failed by the bank. This status usually applies to a bank account debit as it will take 3 business days for the bank to process the transaction. No changes can be initiated to an Under Processing transaction.
Refunded	A fully refunded paid invoice
Unpaid	An on-demand invoice is created with a scheduled payment date in the future A failed invoice that has been automatically set to rebill in a future date A failed invoice that had its scheduled payment date updated to a future date for collection
Written Off	A failed invoice that has been written off because no longer want to collect payment for it
Past Due	No payments have been made for the invoice. The due date of the invoice is either today or in the past. A scheduled debit payment may have failed, triggering the Past Due status.

0 Comments