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Billing & Payments

How to Change the Debit Amount and Billing Date for an Invoice
Every business or merchant has the flexibility to update their customers’ billing amount or billing schedule whenever...
How To Create A Payment Plan
A payment plan is a template that defines the billing structure for customers, including payment frequency, amount, a...
How To Delete A Payment Plan
Payment plans created in the Ezypay Platform can be deleted if they’re no longer needed. This helps keep your Plans s...
Subscribe a Customer to a Payment Plan
Subscribing a customer to a payment plan ensures seamless automated billing and payment collection. The Ezypay Platfo...
Pausing A Subscription
Pausing a subscription allows for a temporary stop in scheduled payments while keeping the subscription active for fu...
How can a customer’s subscription be changed if they already have an existing subscription?
If a customer needs to switch to a different payment plan, their existing subscription must be canceled before subscr...
How Do I Change The Billing Date For A Customer?
For a single payment, Create an On-Demand Invoice, select the desired collection date, and remove the original invoi...
Should A Plan Be Created Before A Customer Profile?
It’s generally recommended to create all required plans first. This way, you can immediately assign your customers t...
How Can My Customers Change Their Billing Date?
Customers need to contact their service provider (the merchant) to request any changes such as:Updating billing dates...
How To Refund A Payment
If a customer requires a refund, you can process it as either a full refund or a partial refund, depending on the sit...
Cancel The Collection Of The Next Payment Only
If a customer wants to skip their next payment but keep their subscription active, you can simply remove the next sch...
Cancel All Future Payments In A Subscription
If a customer no longer needs their subscription, you can cancel all future payments to prevent further billing. The ...
What is On-Demand Invoice?
An on-demand invoice (or once-off payment) allows you to collect a one-time payment from a customer outside of their ...
How To Generate An On-Demand Invoice
An on-demand invoice (also known as a once-off payment) allows you to collect a one-time payment outside of a custome...