If a customer requires a refund, you can process it as either a full refund or a partial refund, depending on the situation.
The Ezypay Platform makes it easy for merchants to return payments while ensuring compliance with refund policies and maintaining accurate transaction records.
Understanding Full vs. Partial Refunds
- A full refund returns the entire invoice amount or the full amount of specific invoice items back to the customer.
- A partial refund allows you to return only a portion of the total amount, either for the entire invoice or selected invoice items.
Prerequisites for Processing a Refund
Before you initiate a refund, make sure the following conditions are met:
- Refunds can only be processed for invoices marked as “PAID” or “PARTIALLY REFUNDED”.
- Refunds cannot be initiated when the payment status is “PROCESSING.”
- The merchant’s wallet (your Ezypay account holding transaction funds) must have enough balance for the refund to be approved.
- Refunds can only be executed using the same payment method token that was originally used for the transaction.
Note: A refund fee applies, and any customer-paid fees will shift to the merchant when processing a refund.
Steps to Refund a Payment:
You can refund a paid invoice either fully or partially, depending on your needs.
- In the left navigation pane, click ‘Customers’.
- Choose the customer’s name and locate the invoice you want to refund.
- Select the invoice items you wish to refund.
- Choose ‘Partial Refund’ or ‘Refund’ depending on whether you’re returning the full amount or just a portion.
- For partial refunds, enter the refund amount and click ‘Accept’ to confirm.
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