How To Refund A Payment

If a customer requires a refund, you can process it as either a full refund or a partial refund, depending on the situation. The Ezypay Platform allows merchants to return payments while ensuring compliance with refund policies.

Understanding Full vs. Partial Refunds

• A full refund returns the entire invoice amount or the full amount of specific invoice items to the customer.
• A partial refund allows you to return only a portion of the total amount, either for the entire invoice or selected invoice items. However, the refund amount cannot exceed the original charged amount.

Prerequisites for a Refund

Before processing a refund, ensure the following conditions are met:

• Refunds can only be processed for invoices marked as “PAID” or “PARTIALLY REFUNDED”.
• The merchant’s wallet (the Ezypay account holding transaction funds) must have sufficient funds for the refund to be approved.
• Refunds can only be executed using the same payment method token that was originally used for the transaction.

Note: A refund fee applies, and customer-paid fees will shift to the merchant.

Steps to Refund a Payment:

You can refund a paid invoice fully or partially, depending on your needs.

1. In the left navigation pane, click 'Customers'.
2. Select the customer’s name and locate the invoice.
3. Choose the items to be refunded.
   
4. Select 'Partial Refund' or 'Refund'.
   
5. Enter the refund amount (for partial refunds) and click 'Accept' to confirm.