If a customer no longer needs their subscription, you can cancel all future payments to prevent further billing. The Ezypay Platform allows you to set an effective cancellation date, ensuring payments do not continue beyond the specified period.
Steps to Cancel All Future Payments:
-
In the left navigation pane, click 'Customers'.
-
Select the customer’s name and click the subscription you wish to cancel.
-
Click the ‘Edit icon (pencil icon)’ at the top of the page to open the 'Manage Subscription' pop-up panel.
-
In the 'Manage Subscription' pop-up panel, select 'Cancel'.
-
Select the effective cancellation date from the calendar. This is the date when the cancellation will take effect.
Important Note:
- Please ensure the cancellation is effective at least one day before the next scheduled payment collection.
-
-
Example A: If the next scheduled payment is today, cancelling the subscription today may not cancel today’s payment collection as it may have already been sent for payment processing. You may first want to check if the invoice payment for today has already been processed.
-
Example B: If the next scheduled payment is on 1st September, then the effective cancellation date should be at the latest on 31st August to avoid payment collection on 1st September.
-
-
If cancellation is effective today, the subscription status will be immediately updated to Cancelled.
-
If cancellation is effective on a future date, the subscription status will be updated to Pending Cancellation until the cancellation takes effect.
-
You can still undo the cancellation if the cancellation has not taken effect.
-
The subscription status will be updated to Cancelled slightly past midnight on the effective cancellation date.
0 Comments