Pausing a subscription allows for a temporary stop in scheduled payments while keeping the subscription active for future billing.
Important Notes:
- Pausing a subscription will delete invoices scheduled during the pause period.
- If the subscription is un-paused earlier than expected, the deleted invoices cannot be restored.
- To recover missed payments, merchants will need to create On-Demand invoices manually.
⚠️ Please note: The “Pause Subscription” option may not be available if there is a payment currently in “Processing” or “Past-Due” status.
This feature helps businesses manage temporary payment suspensions while ensuring flexibility for future billing adjustments.
Steps to Pause a Subscription:
1️⃣ Open the active subscription under the customer's account in the Ezypay platform.
2️⃣ This will then bring you to the subscription page, scroll to the top of the page and select the edit icon.
3️⃣ Under “Manage Subscriptions,” select “Pause” and enter the desired pause date.
For a visual walkthrough, watch the video below:
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