If a customer wants to skip their next payment but keep their subscription active, you can simply remove the next scheduled invoice.
This option ensures:
- The customer is not charged for the upcoming cycle
- Future payments will continue as scheduled
Steps to Cancel the Next Scheduled Payment:
- In the left navigation pane, click 'Customers.'
- Select the customer’s name, then choose the subscription.
- Under 'Future Invoices', click Edit for the next scheduled payment.
- Select 'Remove Invoice', then click 'Delete'.
For a visual walkthrough, watch the video below:
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- How To Delete A Payment Plan
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- Pausing A Subscription
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