How To Write Off A Failed Payment

If a failed invoice is no longer collectible, you can write it off to prevent further payment attempts. Writing off an invoice means the outstanding amount will no longer be pursued, and any customer-paid fees will be shifted to the merchant.

Steps to Write Off a Failed Payment:

1. In the left navigation pane, click 'Customers'.
2. Select the customer’s name and locate the failed invoice.
3. Click the three dots (…) next to the invoice and select 'Write-off Invoice'.
   
4. Confirm the action.
   

Important Note: Once an invoice is written off, payment collection attempts will stop and customer-paid fees will shift to the merchant.

Link to Video: How To Write Off A Failed Payment (Infinity) .mp4