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Support Resources
I manage customer payments directly through the Ezypay Portal
General Items
General Items
Understanding Maximum Debit Value (MDV)
What is Maximum Debit Value?Maximum Debit Value (MDV) is the maximum amount that can be debited in a single transacti...
How can you improve your Collection Rate?
Your Collection Rate tells you how successful you have been in collecting on your customers´ invoices. A positive col...
Visa & MasterCard: 8 Digit BINs extension
These are the key information you need to know regarding the 8-digit BINs extension mandated by MasterCard & Visa. ...
Reminder: Do not provide personal or sensitive business information to third parties
Ezypay have recently been contacted by a number of people alerting us to an entity that is contacting them claiming t...
Learning about your Collection Rate
What does my Collection Rate tell me? Your Collection Rate determines how successful you have been in collecting paym...
Handling Disputes and Chargebacks
How can I avoid customer disputes? Customer disputes are inevitable when operating a business, but in most cases, the...
Visa updates rules for subscriptions using introductory trials or promotions
To protect its cardholders from unwarranted transactions, the Visa credit card scheme is updating its rules and condi...
Changes to how you process refunds through Ezypay (Australia and Hong Kong)
In October 2019, Ezypay made the successful transition to a new Mastercard and Visa processing provider in Australia ...